Privacy Policy Rio Manso Lodge

Rio Manso Lodge Privacy Policy

Effective Date: 2004

At Rio Manso Lodge, we care deeply about your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, make a booking, or interact with us.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email, phone number.
  • Booking Details: reservation history.
  • Website Usage Data: analytics on how you use our site.
  • Preferences You Provide: dietary needs, fishing preferences, or travel details you share with us.

How We Collect Information

  • When you fill out a form, subscribe to our newsletter, or request information.
  • When you make or confirm a reservation.
  • Automatically through analytics tools (such as Google Analytics).

Why We Collect Information

We collect personal information to:

  • Communicate with you before, during, and after your stay.
  • Personalize your experience at the lodge.
  • Improve our website, services, and guest communications.
  • Comply with legal requirements.

Data Storage & Retention

Your information is stored securely on password-protected systems. We keep your data only as long as needed for the purposes outlined in this policy or as required by law.

How We Protect Your Information

We take reasonable steps to keep your personal data safe, including:

  • Secure servers and firewalls.
  • Restricted access to data by authorized staff only.

While no method of transmission over the internet is completely secure, we use industry-standard practices to protect your information.

Your Rights & Choices

You have the right to:

  • Access or update the personal data we hold about you.
  • Opt out of marketing communications (unsubscribe link in every email).
  • Request deletion of your personal information.

To exercise these rights, contact us at info@riomansolodge.com.

Sharing of Information

We do not sell or rent your personal information. We may share data only with trusted third-party service providers who help us operate our business and only for those purposes (such as HubSpot and Constant Contact).

Compliance with Privacy Laws

We comply with applicable privacy laws, including:

  • GDPR (General Data Protection Regulation) for guests from the European Union.
  • CCPA (California Consumer Privacy Act) for guests from California.
  • CAN-SPAM (U.S.) and CASL (Canada’s Anti-Spam Law) for email communications.